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How We Keep Your Account Safe

When you open an account with bw188, we collect only the information needed to verify your identity and process deposits and withdrawals through DANA, OVO, GoPay and QRIS.

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bw188 How We Keep Your Account Safe
REACH OUR TEAM

How to Request Changes or Report a Concern

Questions about what data we hold on your account, or how we use it? Our support team handles privacy requests and account corrections from 08:00 to 23:00 Indonesia time (WIB), seven days a week. Submit your request through the support form in the lobby, live chat, or email — all three channels connect to the same team. Requests are processed within 5 business days.

Team online

Live Chat

Start a chat from inside the lobby. Available 08:00–23:00 WIB daily. Use this for urgent account access or data correction requests.

Email Support

Send privacy questions to our support inbox. Responses are sent within 24 business hours. Include your account username and a clear description.

In-App Support Form

Navigate to Settings > Account > Help in the bw188 lobby. Submit your request directly; the support team sees it in real time.

DATA SECURITY PRACTICES

How We Handle Your Information Every Day

Your privacy is built into our platform from the moment you register. We encrypt all payment details before they reach our payment processors for DANA, OVO, GoPay and QRIS transactions.

Payment Encryption

DANA, OVO, GoPay and QRIS details are encrypted end-to-end before our payment processor touches them. Your balance is never stored on your device.

Account Verification

Withdrawals are matched against your deposit history and phone number. This prevents unauthorized requests and protects your funds.

Session Security

Your login session expires after 60 minutes of inactivity. Log out manually on shared devices to protect your account from the next user.

Data Retention

We keep account data for the life of your account plus 12 months after closure where local law permits. Support tickets are retained for 3 years for dispute resolution.

Access Requests

You can request a full copy of your personal data held by bw188. Submit the request via live chat or email; we provide it within 10 business days.

Third-Party Privacy

We share data with payment processors (DANA, OVO, GoPay, QRIS operators) only to complete your transaction. No data is sold, rented or shared for marketing.

Your Privacy Questions Answered

Players in Bandung, Medan and across Indonesia often ask us the same things about what data we keep, who sees it, and how to control it. Below are the questions we hear most and our direct answers.

We collect your name, email address, phone number, date of birth and a password. We also collect your bank or payment app details (DANA, OVO, GoPay or QRIS) when you make your first deposit. None of this is shared with third parties except to process your payments.

We retain your account information for 12 months after closure to handle any outstanding disputes or reversals. After that, we delete your personal data where local law permits. Support records are kept for 3 years for our own compliance.

Yes. Log into your account, go to Settings > Account Information to see your profile data. To request a full data export (including all your transactions and support interactions), contact our live chat or email team and we'll send it within 10 business days.

Only you and our support team can access your transaction history. Your payment processor (DANA, OVO, GoPay or QRIS) can see the transaction on their side, but they do not see your game activity or account balance.

Contact our support team immediately via live chat (08:00–23:00 WIB). We verify your identity by asking for your registered phone number and email, then reset your password. Your funds are protected because withdrawals require verification against your deposit history.

Yes, we use cookies to keep you logged in and to remember your language and betting preferences. They also help us detect suspicious activity. Most cookies are optional — you can disable them in your browser settings, but login and security features will not work properly.

Submit a data deletion request to our support team via live chat or email. We will confirm your identity and delete personal data you no longer need, except information required by law (transaction history for accounting). Some data deletion depends on local law.

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